ADSL Product Page
ADSL is a cost effective product that has transformed the industry and is relied upon by millions of businesses day-to-day. We have a product to suit most requirements from home users to large businesses. It "bolts on" to a telephone line, which you can continue to use for phone calls or faxes.
We recommend choosing ADSL2+ where available. If you have servers and / or remote access we recommend "Premium" services as they have higher upload speeds. For more information on which product is right for you, see our blog post about choosing broadband for business.
For faster products see FTTC or Leased Lines.
Products
| ADSL 2+ | Download | Upload | Usage | Price |
|---|---|---|---|---|
| ADSL 2+ Premium | 20M | 1.3M | 5GB | £40 |
| 75GB | £60 | |||
| ADSL 2+ Standard | 5GB | £20 | ||
| 75GB | £32 | |||
| LLU ADSL2+ Premium | 16M | 1M | 50GB | £60 |
| LLU ADSL2+ Standard | £40 | |||
| LLU ADSL2+ Premium | 24M | £60 | ||
| LLU ADSL2+ Standard | £40 | |||
| Annex M Premium (inc. EC) | 16M | 2.5M | £99 | |
| Annex M Standard | £59 |
| ADSL | Download | Upload | Usage | Price |
|---|---|---|---|---|
| ADSL Max Premium | 8M | 832k | 2 / 5GB | £40 |
| 50 / 75GB | £60 | |||
| ADSL Max Standard | 8M | 448k | 2 / 5GB | £20 |
| 50 / 75GB | £32 |
| Extras | Price |
|---|---|
| Activation | £40 |
| Migration | £15-40 |
| Cessation Charge | £25 |
| Enhanced Care | £12.50 |
| Router Pre-configuration | Free |
| Additional Usage (1GB) | £1.50 |
| Additional Usage (LLU) (1GB) | £1 |
| Bonding (per bond / per month) | £15 |
"Premium" indicates services with traffic prioritisation. BT telephone Line required. All products are subject to availability at local exchange. Compatible router required. 2/5GB and 50/75GB usage limits are dictated by product availability at your local exchange. All connectivity prices are monthly and all prices are subject to VAT.
Speeds
ADSL products are advertised across the industry with "up to" speeds. When provided with a phone number we can provide you with an estimate of the likely speed you will receive.
The largest factors affecting the speed you will receive are the distance to your local telephone exchange and the quality of your telephone line (including any internal cabling).
Business-Critical Users
If you consider broadband to be critical to your business you should speak to us about a fault tolerant solution and/or consider the enhanced care add-on. There are many options including load balancing, stand-by connections or bonding.
We recommend this because ADSL problems are time- consuming to troubleshoot. When a problem is escalated to BT they have a remarkably long time to fix anything - with no consequences or compensation if they don't. See enhanced care for more information.
Enhanced Care
Enhanced care is available on ADSL, and Annex M products only at a cost of £12.50 per month. The standard level of care is offered on a "best efforts" basis with a target resolution of 48 working hours (up to 8 days).
Enhanced care vastly improves this by providing a 3 hour response to a problem (either by running tests or allocating an engineer), with a 20 clock-hour target to totally clear the fault. If BT fails to meet these obligations, you are entitled to claim (in writing) compensation of half that month’s service charge.
Bonding
Bonding is the aggregation of two or more ADSL connections into one, larger connection. This is great in situations where you outgrow your single connection, download very large files regularly or where you’re in an area that receives slow speeds in the first place.
Bonding should not be confused with load balancing. Bonding is a better solution.