FTTC Product Page
FTTC (aka VDSL) is the next evolution of the ADSL product range and part of BT’s all new 21CN (21st Century Network) network. FTTC products provide greater speed and reliability by using fibre-optic cables for part of your connection to the telephone exchange. Just like ADSL, it “bolts on” to a telephone line, which you can continue to use for phone calls or faxes.
If you can’t get FTTC yet or need something cheaper see ADSL. For something faster see Leased Lines.
Products
| VDSL | Download | Upload | Usage | Price |
|---|---|---|---|---|
| FTTC Premium | 40Mb | 2Mb | 50GB | £50 |
| 100GB | £60 | |||
| 10Mb | 50GB | £70 | ||
| 100GB | £80 | |||
| FTTC Standard | 40Mb | 2Mb | 50GB | £35 |
| 100GB | £40 | |||
| 10Mb | 50GB | £45 | ||
| 100GB | £50 |
| Extras | Price |
|---|---|
| Activation | £80 |
| Migration | £50 |
| Migration (from ADSL) | £80 |
| Enhanced Care | £10 |
| Router pre-configuration | Free |
| Additional Usage (1GB) | £1.50 |
A 12 month contract applies to all FTTC products. "Premium" indicates services with traffic prioritisation. BT telephone Line required. All products are subject to availability at local exchange. Compatible router required. All connectivity prices are monthly and all prices are subject to VAT.
Speeds
FTTC Products are advertised across the industry with "up to" speeds. When provided with a phone number we can provide you with an estimate of the likely speed you will receive.
The largest factors affecting the speed you will receive are the distance to your local junction box (not telephone exchange) and the quality of your telephone line (including any internal cabling).
Business-Critical Users
If you consider broadband to be critical to your business you should speak to us about a fault tolerant solution and/or consider the enhanced care add-on. There are many options including load balancing, stand-by connections or bonding.
Enhanced Care
Enhanced care is available at a cost of £10 per month. The standard level of care is offered on a "best efforts" basis with a target resolution of 48 working hours (up to 8 days).
Enhanced care vastly improves this by providing a 3 hour response to a problem (either by running tests or allocating an engineer), with a 20 clock-hour target to totally clear the fault. If BT fails to meet these obligations, you are entitled to claim (in writing) compensation of half that month’s service charge.