If there is one thing you remember about IT Support from Wessex Networks, remember that our support is proactive, not reactive. Small to medium businesses can now benefit from fixed cost IT support and watchful eyes on the security, health, and availability of their networks and services.

We have found that despite IT being extremely important to many businesses, the importance of constant strategic and proactive IT support, not just when things go wrong is often overlooked. Our total support agreements aim to put this right.

Our support agreements include:

• Security Patches All servers, the services they provide, third party programs and workstations are kept up to date and actively monitored for the installation of the latest security and stability patches as provided by your software manufacturers.
• Virus Protection We ensure you are using a reputable network virus scanner that centralises and monitors the update procedure for your mail servers, file servers and workstations.
• Network Security Firewalls are setup and their access logs are monitored. Detailed security audits of internal servers are carried out and monitored.
• Performance Monitoring Traffic prioritisation, web access logs, network latency as well as server logs are all analysed for potential performance problems.
• Hot-Spare Equipment We are a business that supports many businesses, and as such it is economic for us to keep hot-spare stock should you experience any hardware failure. This means you don't have to invest in stock, you don't need to know what to stock, and don't have to store it.
• Health-Checks System and device temperatures, dust build up, integrity of RAID arrays, UPS battery status, disk fragmentation, usage and more is checked as standard on a regular basis to ensure your systems are in tip-top condition.
• Recommendations Once we have got to know your network, your business, and how you use your systems, we make recommendations that seek to improve the performance, capacity and reliability of you systems. To be perfectly honest, reliable systems make our job easier, and protect your business continuity.

Our total support agreements are officially regarded as "Service Level Agreements" and are usually priced on a per-computer and per-server basis.

If your company's IT doesn't have enough attention paid to it, contact us whichever way you like and we will come to you to discuss your situation. Then, working together, we'll convince you that computer's aren't a pain, and can actually be quite useful if managed properly. We look forward to hearing from you.