FTTC Product Page

FTTC (aka VDSL) is the next evolution of the ADSL product range and part of BT’s all new 21CN (21st Century Network) network. FTTC products provide greater speed and reliability by using fibre-optic cables for part of your connection to the telephone exchange. Just like ADSL, it “bolts on” to a telephone line, which you can continue to use for phone calls or faxes.

If you can’t get FTTC yet or need something cheaper see ADSL. For something faster see Leased Lines.




VDSL ProductsDownloadUploadUsagePrice
FTTC Business38Mb9.5Mb100GB£call
FTTC Business Priority38Mb9.5Mb100GB£call
FTTC Business Unlimited38Mb9.5Mb£call
FTTC Business Plus76Mb19Mb100GB£call
FTTC Business Plus Unlimited76Mb19Mb100GB£call
FTTC Business Plus Priority Unlimited76Mb19Mb£call
ExtrasPrice
Activation or Migration from ADSL£call
Migration£call
Enhanced Care (more info)£call
Premium Care (more info)£call
Expedited Repair (more info)£call
Router pre-configurationFree
Additional Usage (1GB)£call
Cessation Charge (in addition to outstanding term)£call

A 12 month contract applies to all FTTC products. BT telephone Line required. All products are subject to availability at local exchange. Compatible router required. All connectivity prices are monthly and all prices are subject to VAT.

Speeds

FTTC Products are advertised across the industry with "up to" speeds. When provided with a phone number we can provide you with an estimate of the likely speed you will receive.
The largest factors affecting the speed you will receive are the distance to your local junction box (not telephone exchange) and the quality of your telephone line (including any internal cabling).

Business-Critical Users

If you consider broadband to be critical to your business you should speak to us about a fault tolerant solution and/or consider the enhanced care add-on. There are many options including load balancing, stand-by connections or bonding.

Enhanced Care

The standard level of care is offered on a "best efforts" basis with a target resolution of 48 working hours (up to 8 days).

Enhanced care vastly improves this by providing a 3 hour response to a problem (either by running tests or allocating an engineer), with a 20 clock-hour target to totally clear the fault. If BT fails to meet these obligations, you are entitled to claim (in writing) compensation of half that month’s service charge. Premium care further increases this with an 8 clock-hour target to totally clear the fault.

Expedited Repair

If your service has Enhanced Care and you experience a fault, we can offer an upgrade to Premium Care for the life of that fault for a one off fee of £260.