FTTC Product Page
FTTC (aka VDSL) is the next evolution of the ADSL product range and part of BT’s all new 21CN (21st Century Network) network. FTTC products provide greater speed and reliability by using fibre-optic cables for part of your connection to the telephone exchange. Just like ADSL, it “bolts on” to a telephone line, which you can continue to use for phone calls or faxes.
If you can’t get FTTC yet or need something cheaper see ADSL. For something faster see Leased Lines.
|FTTC Business Priority||38Mb||9.5Mb||100GB||£call|
|FTTC Business Unlimited||38Mb||9.5Mb||∞||£call|
|FTTC Business Plus||76Mb||19Mb||100GB||£call|
|FTTC Business Plus Unlimited||76Mb||19Mb||100GB||£call|
|FTTC Business Plus Priority Unlimited||76Mb||19Mb||∞||£call|
|Activation or Migration from ADSL||£call|
|Enhanced Care (more info)||£call|
|Premium Care (more info)||£call|
|Expedited Repair (more info)||£call|
|Additional Usage (1GB)||£call|
|Cessation Charge (in addition to outstanding term)||£call|
A 12 month contract applies to all FTTC products. BT telephone Line required. All products are subject to availability at local exchange. Compatible router required. All connectivity prices are monthly and all prices are subject to VAT.
FTTC Products are advertised across the industry with "up to" speeds. When provided with a phone number we can provide you with an estimate of the likely speed you will receive.
The largest factors affecting the speed you will receive are the distance to your local junction box (not telephone exchange) and the quality of your telephone line (including any internal cabling).
If you consider broadband to be critical to your business you should speak to us about a fault tolerant solution and/or consider the enhanced care add-on. There are many options including load balancing, stand-by connections or bonding.
The standard level of care is offered on a "best efforts" basis with a target resolution of 48 working hours (up to 8 days).
Enhanced care vastly improves this by providing a 3 hour response to a problem (either by running tests or allocating an engineer), with a 20 clock-hour target to totally clear the fault. If BT fails to meet these obligations, you are entitled to claim (in writing) compensation of half that month’s service charge. Premium care further increases this with an 8 clock-hour target to totally clear the fault.
If your service has Enhanced Care and you experience a fault, we can offer an upgrade to Premium Care for the life of that fault for a one off fee of £260.