Support Agreements from Wessex Networks are a fantastic way to ensure your computer systems are secure, well cared for and as problem free as possible. It's also a great for budgeting and knowing things like your backup and servers are being monitored.
Try our calculator today to see how much you could save - and upgrade to Wessex Networks!
Our Agreements (Packages)
We have a range of agreements ranging from a simple drop-in / walk-in service right up to our top-tier package providing unlimited on-site support, monitoring, patching and comprehensive maintenance - even including parts and accidental damage!
|Feauture / Package||On-site +||On-site||Remote||Drop-In +||Drop-In|
|Unlimited on-site support||Included||Included||Not Included||Not Included||Not Included|
|Unlimited remote support||Included||Included||Included||Not Included||Not Included|
|Unlimited telephone support||Included||Included||Included||Not Included||Not Included|
|Unlimited drop-off support||Included||Included||Included||Included||Included|
|Accidental Damage Cover||Included||Not Included||Not Included||Included||Not Included|
|Hardware Failure Cover||Included||Not Included||Not Included||Included||Not Included|
|Existing Issue Support||Included||Included||Not Included||Not Included||Not Included|
|EOL Workstation Replacement||Included||Included||Not Included||Not Included||Not Included|
|Patch / Update Management||Included||Included||Included||Not Included||Not Included|
|Remote Monitoring||Included||Included||Included||Not Included||Not Included|
|Manual backup checks||Included||Included||Included||Not Included||Not Included|
|Loan Equipment||Included||Included||Not Included||Not Included||Not Included|
|Network / Broadband Support||Included||Included||Included||Not Included||Not Included|
How it Works
We have a dedicated team of experienced engineers that work tirelessly to resolve our customer requests. We are happy to receive requests by email or telephone and where possible we will assist customers immediately. In all cases requests are recorded on our system, prioritised monitored and resolved in accordance with their Support Agreement or SLA.
For all on-site and remote-only Support Agreement customers we install our leading remote management software on each managed device. We then monitor each managed device's health, performance, security and take appropriate action where necessary - often a client won't even know there was an issue. The software also allows almost instant remote control from our office so we can see what you see.
- Priority technical assistance and remedial work
- Installation of replacement computers
- Server installation (where original server faulty)
- Installation of system component upgrades (RAM, hard disk etc.)
- Backup monitoring (plus manual checks)
- Response to virus or malware detections
- Compliance with IT industry best practices
- Remote monitoring of servers (health, performance and errors etc.)
- Regular patching of Microsoft Software
- Ad hoc patching of 3rd party applications as required or recommended
- IT recommendations to improve systems and/or business
- License management and promotion of licensing compliance
- Rebuilding of machines where beneficial
All benefits are subject to Support Agreement restrictions (e.g. free installation of upgrades on a remote-only agreement would not be included).